Rachel Duncan

Rachel Duncan serves as a Customer Experience Associate at Big Think Capital, where she blends her administrative expertise with a strong focus on team alignment and client care. With a background in project coordination, Rachel excels at keeping both internal processes and client touchpoints organized, timely, and effective. Her ability to manage multiple priorities with precision ensures that every client journey remains seamless from start to finish. 

In her role, Rachel supports both clients and colleagues by maintaining clear communication, coordinating updates, and driving workflow efficiency. She is dedicated to creating smooth transitions across departments, ensuring that files progress without unnecessary delays. By combining detail-oriented organization with a client-first mindset, she helps business owners feel confident and supported throughout the funding process. 

Rachel thrives in collaborative environments, where her proactive approach and problem-solving skills allow her to anticipate challenges and deliver solutions quickly. Known for her professionalism and reliability, she is a trusted resource for both clients and team members. 

At Big Think Capital, Rachel’s dedication to accuracy, communication, and service makes her an essential contributor to the operations team and a valuable partner in helping small businesses succeed.